Free delivery on orders over £80

Terms and Conditions

Suprema Medics General Terms & Conditions

If you continue to browse and use this website, you are agreeing to
comply with and be bound by the following terms and conditions of use.

If you disagree with any part of these terms and conditions, please do
not use our website.

The term ‘Suprema Medics Ltd’ or ‘us’ or ‘we’ refers to the
owner of the website whose registered office is 5 Landerslee Drive,
Truro TR1 3GF

Our company registration number is 12570663

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general
information and use only. It is subject to change without notice.

By using this website, you are confirming that you are over
18 years of age.

We are not healthcare professionals- to avoid causing injury
or harm, always seek professional advice before purchasing or using any medical device.

This website uses cookies to monitor browsing preferences.
If you do allow cookies to be used, the following personal information
may be stored by us for use by third parties (e-commerce).

Neither we nor any third parties provide any warranty or
guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this
website for any particular purpose. You acknowledge that such
information and materials may contain inaccuracies or errors and we
expressly exclude liability for any such inaccuracies or errors to the
fullest extent permitted by law.

Your use of any information or materials on this website is
entirely at your own risk, for which we shall not be liable. It shall be
your own responsibility to ensure that any products, services, or
information available through this website meet your specific

We cannot be liable for the consequences of late or delayed

This website contains material which is owned by or licensed
to us. This material includes, but is not limited to, the design,
layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the
property of, or licensed to the operator, are acknowledged on the

Unauthorised use of this website may give rise to a claim
for damages and/or be a criminal offence.

From time to time, this website may also include links to
other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s).

We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such
use of the website is subject to the laws of England, Northern Ireland,
Scotland and Wales.

If you are ordering from Suprema Medics Ltd for your own use (for a
non-commercial purpose) then the Consumer Contract Regulations apply.

If you are ordering from Suprema Medics Ltd for a business (for a
commercial purpose) then the Business To Business Terms & Conditions


Placing Your Order:

You can place orders online via our website: or you can call us to place an order on 01872 222515 or 07523 975721

Our website is fully PCI compliant and all payment information is
encrypted to ensure total security of your data.

You can also send orders to us via email:

We are open Monday to Friday, from 8.00am until 6.00pm. We are closed on Saturday and Sunday and Bank Holidays.

Any orders placed after 3.00pm or at the weekend will not be processed until the next working day.

Email confirmation is sent for every order placed –  this confirmation
is sent to the email address input when you place the order (e-Commerce or Stripe). We cannot re-send this confirmation, so please ensure you enter the correct email address.

We accept payment from all major credit and debit cards, and we also
accept payments via PayPal.

Subject to status, we can offer Limited Companies 14 Day Invoice
Accounts. All NHS organisations (NHS Trusts, GP Surgeries etc)
automatically qualify for a 30 Day Invoice Account. Email: to request more information.

Where possible, we endeavour to process and despatch all orders placed before 3.00pm the same day. We prioritise the processing of orders with DPD, Trax or DX shipping- if your order is urgent, please choose this shipping service.

We have a variety of products listed on our website- whilst we aim to
have all items available for immediate despatch, sometimes the
manufacturer has production issues which results in delays.

Availability is shown in the product listing- please note, we also
process offline orders, which do not immediately update the availability
online. We always advise checking stock availability before placing an
order if you are in urgent need of the item.

If you place an order for an unavailable item, you will be informed via
email. You can then either wait for the item to arrive, choose an
alternative or cancel the item from the order and receive a refund.

All images of products are purely for illustration only and do not form
part of the description of the product.

Suprema Medics Ltd cannot accept responsibility for any difference
between the image on the website and the actual appearance of the

All prices on our website and in our catalogue are displayed on an
“invitation to treat” basis- if a product is ordered (and the price
is incorrect) we are not obliged to sell the product at the incorrect
price. The order will be cancelled, and a refund will be processed.

If there is a problem with the payment (if your bank declines the
payment, there are security concerns etc) we will contact you to advise.
We reserve the right to decline an order or payment- we can also insist
that an order is only sent to the registered address of the payment

Upon delivery, you must inspect the goods carefully for damage as
Suprema Medics Ltd is unable to accept responsibility for damage in
transit, shortage of delivery or loss of products unless the customer
advises us via telephone within 7 hours from the time of delivery.

When you place an order, you can create an account to store your order history and track orders or you can checkout as a Guest- if you checkout as a Guest, we cannot add orders to your order history.

Prices & Payment

We take payment in full from your chosen payment option upon
receipt of your order.

All goods are subject to availability.

Any free gifts offered are subject to availability, and we
reserve the right to amend the offer if required. All prices are
exclusive of VAT at the current rate and are shown in Great British
Pounds Sterling. Any currency conversion on the website is purely for
comparison, the actual price paid for overseas orders will be determined by the rate of exchange on your payment card.

VAT will be charged on all orders within the UK and outside
the UK. VAT be can be exempt on certain products upon completion of an online form. Individuals/organisations wishing to claim VAT exemption on non-exempt products will need to provide supporting documentation when the order is placed.

All goods delivered remain the property of Suprema Medics
Ltd until they are paid for in full.

Only one discount code may be applied to any single order.


The delivery cost for your order will be shown online- when you add the item(s) you are ordering to your cart, there is a postage cost calculator.

Orders over £80 excluding VAT are processed with Free Delivery (which is a 3-5 working day service).

Free Delivery is not available to all areas of the UK- certain areas
such as Northern Ireland, the Channel Islands, Isle Of Wight, Isle of
Man and remote areas such as the Scottish Highlands & Islands are exempt from the Free Delivery offer and different delivery times may apply.

If your order qualifies for Free Delivery, there is the option to pay a
small premium when you checkout to ensure that your order arrives the
next working day (if the order is placed before 3.00pm, Monday to

What’s more, any order that we receive before 3pm on a working day we will aim to despatch on the same day! Orders received after the cut off time will be processed for dispatch the next working day.

However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. It is the buyers responsibility to confirm the address for delivery EVERY TIME an order is placed. Suprema Medics Ltd cannot be held responsible for consequential loss or damages for delays in delivery. All deliveries need to be signed for and it is the buyers responsibility to ensure there is someone to take delivery. We cannot specify delivery times
other than within the range of the paid timed deliveries. If a courier
provides you with a more specific delivery time via email/sms, this
should be taken as a guide only and this is the couriers reasonability
to ensure timed delivery, not Suprema Medics Ltd.

Royal Mail calculates their delivery prices based on the size and
weight of the order and the delivery speed.

DPD charges a standard delivery fee (which is not linked to the size
and weight of the order) and they offer a next working day delivery
service to mainland UK.

DPD charges a premium to deliver to non-mainland UK addresses such as
Northern Ireland, the Channel Islands, Isle Of Wight, Isle of Man and
remote areas such as the Scottish Highlands & Islands- we offer a 2 Day
transit time to these areas.

 How will my item(s) be sent to Republic of Ireland.

 We have managed to secure extremely good courier rates to the Republic
and therefore all items will be sent using Trax, DPD or Dx.

 How will my item(s) be sent Western Europe?

 All items will be sent using a company with traceable software.

 Please note our shipping charges do not allow for any charges levied by
Customs in the destination country, nor do we accept responsibility for
paying such charges.

 How will my item(s) be sent rest of the World?

 Due to the fact that Royal Mail Air Mail is not tracked and can
sometimes take up to 1 month for delivery, we have taken the decision to
send all items to the rest of the world by Courier. This does mean extra
cost but a much better and more efficient service.

 Please note we have made every effort to make our shipping charges as
accurate as possible, however occasionally the amount charged may be
insufficient to cover the cost. If this is the case you will be given
the opportunity to either pay the additional amount or alternatively we
can cancel your order and issue a full refund.

 How will I know when my order has been dispatched?

 When your order has been dispatched you will receive an e-mail
notification advising of this.

 Help! I haven’t received my parcel, what should I do?

 Contact us – we will do anything we can to help. If an item sent by
Royal Mail has not been received it can often be found at the local
sorting office awaiting collection. If not, the Royal Mail has a
specific procedure that we can follow in the event of a missing parcel.

 If your order has been dispatched with Trax, DPD or Dx then we can
track and trace it using their online system.

 For deliveries to Europe and the rest of the world, if your item is not
collected and is returned to us then we will issue a refund minus the
cost of postage to <company name>. If not received, these items will not
be deemed to be missing until two weeks have passed.

 Returns, Refund and Cancellation Policy

 We operate a returns policy for unwanted and faulty goods. Should you
need to return any item to us for any reason please contact us first by
telephone or e-mail –  Once you have notified us
that you would like to return the order (which must be within 7 hours of
receipt of the order), you have 7 days to return the order to us.

 Unwanted Goods

 For safety and hygiene reasons, we do not allow the return of medicines
and medical aesthetic products unless there has been a transportation /
delivery problem i.e. goods that are damaged on arrival. All product
efficacy issues should be reported directly to the manufacturer.

 Faulty Goods

 If any of the goods are faulty we will either refund the cost amount in
full or send you a replacement free of charge. All faulty items should
be highlighted to us within 7hrs of being delivered and returned to us
within 7 working days if we have given you an authorisation code.

 Exchanging goods

 If you would like to exchange any items please contact us and we will
do our best to get your exchanged items to you. Please be aware that you
are responsible for the cost of sending the unwanted item back to us and
also the shipping costs for sending out the exchange item.

 For safety and hygiene reasons, we do not allow the return of medicines
and medical aesthetic products unless there has been a transportation /
delivery problem i.e. goods that are damaged on arrival. All product
efficacy issues should be reported directly to the manufacturer.

 Changing or cancelling an order

 You have the right to cancel your order before it is dispatched. If
your order has already been dispatched we cannot cancel or add anymore
items and you will be required to place an additional order.

 If you would like to amend your order and the order has not been
dispatched we will happily take payment of the extra items and send all
items out together.

 Will any return costs be refunded?

 If you return something because of an error on our part or because it’s
damaged or defective, we will refund any charges incurred in returning
the item to us (either by a personalised pre-paid return label or by
refunding your return postage costs).

 We’ll check all items returned as damaged or defective. In the event we
find no fault, we reserve the right to re-charge you for the item/s and
to recover our fees and expenses from you.

 My Payment Card has changed/expired. How will I receive my refund?

 We process all refunds to the original card / bank account used when
you placed your order. If your card has expired we will send a cheque to
cover any refund costs.

 When will I receive my refund?

 We action all refunds the same day we receive the goods back and it can
take up to 3 working days for the refund to show on you card.


 The Consumer Contract Regulations ONLY apply to purchases made by
people for personal use- the Consumer Contract Regulations do not apply
to purchases made for commercial use

How To Return Your Order

Please note- during the current Coronavirus pandemic, we regret that we
cannot accept returns for non-faulty infection control products (items
such as gloves, hand sanitiser, thermometers, face masks etc).

 A product purchased from Suprema Medics Ltd may be returned for the
following reasons:

 ·         If the product arrives faulty or damaged.

 ·         If the product is incorrect due to a mis-pick or
misinformation (this must be reported as soon as possible upon receipt
of the order).

 ·         The customer finds the product unsuitable or is dissatisfied
with the product.

 When returning orders to us, the following applies:

 ·         Goods must be returned as sold i.e. in the original
packaging and in resalable condition.

 ·         Any free gifts or other additional bundled items delivered
with the products must also be returned.

 ·         You must contact our office within 7 hours after the receipt
of the parcel on 01872 222515 or 07523975721 to allow the return to be
dealt with as efficiently as possible.

 Failure to meet the above criteria may result in the return being

You will need to clearly display our company’s address on the outside
of the parcel and inside also provide a Returns Form detailing reasons
for your return (Download the Returns Form by clicking  HERE). Your
parcel will then need to be returned to the following address:

Suprema Medics Ltd
Health and Wellbeing Innovation centre

 Please note you must organise the return of the items at your expense
unless the item is faulty or incorrect due to an error by us.  In this
instance, your item will either be collected, or postage will be
refunded. This is at the discretion of Suprema Medics Ltd and cannot be

We regret we cannot accept returns of various types of non-faulty
products if:

 ·         Any products on the order that have been personalised (e.g.
engraved stethoscopes, sphygmomanometers, diagnostics, embroidered items
of clothing, etc)

 ·         Any specially manufactured products made to order.

 ·         Any items of a sanitary nature (eg needles, syringes,
continence products and nebulisers etc)

 If a product is faulty and an exchange is processed (and the product
you ordered is unavailable) we reserve the right to offer an equivalent
product from a different manufacturer.

Business To Business Terms & Conditions

When ordering from Suprema Medics Ltd for commercial purposes, the
Consumer Contract Regulations do not apply- you agree to be bound by the
following Suprema Medics Ltd Business To Business Terms & Conditions

 ·         Credit accounts can be offered, subject to status, and at
the discretion of Suprema Medics Ltd. We reserve the right to withdraw
or restrict your credit account at any time.

 ·         You have 14 days from the date of the invoice to make a
payment- if payment is not received, we will put your account on stop
and cease processing any further orders until payment is made. We will
pursue Directors of the Company (as per details listed on Companies
House) for any non-payment. Any costs incurred will be added to your
outstanding invoices.

 ·         All goods remain the property of Suprema Medics Ltd until
paid for in full.

 ·         When ordering via our website or via email, please check
order confirmations to ensure prices and delivery addresses are correct-
we cannot be liable for errors.

 ·         All prices quoted are ex VAT and carriage.

 ·         Any changes to an order placed via the website or via email
and any cancellation requests need to be made in writing via email- we
cannot accept verbal amendments to orders.

 ·         If an order has already been sent to our Warehouse for
processing, it may not be possible to amend or cancel the order.

 ·         Any prices quoted on our website, catalogue or any other
publication are subject to change.

 ·         Images and descriptions on our website, catalogue or any
other publication are correct to the best of our knowledge, but the
manufacturer can change the appearance or specification of their
products without informing us. We cannot be liable for any differences
between the image and description online and the delivered product.

 ·         We make no claims regarding any products listed regarding
their purpose or suitability.

 ·         Delivery dates- these are an approximation and we cannot be
liable for any losses incurred by late or lost deliveries.

 ·         Delivery charges- we reserve the right to reduce or increase
delivery charges when processing your order- we will inform you of any
changes to the amount charged for delivery, and we will not process the
order until we have confirmation of acceptance from you

 ·         In the event of stock availability issues, we reserve the
right to swap any unavailable item(s) ordered for available item(s) that
are of comparable quality and price but will contact you to notify.

 ·         Upon delivery, you must inspect the order thoroughly. Any
shortages or damages must be highlighted via email  within 7 hours. Any
shortages or damages highlighted after 7 hours cannot be investigated.

 ·         If you order an incorrect item(s), we are not obliged to
process an exchange or return- when returning an item, you must first
seek approval from our office.

 ·         All return requests are considered on a case by case basis –
we are not obliged to accept returns of any orders.

 ·         Any item that is ordered or manufactured specifically for
you or is personalised, cannot be returned to us for an exchange or

 ·         You are responsible for returning the item to us and any
associated costs- we may charge a re-stocking fee to cover all
administration costs.

 ·         If an item is returned to us in what we believe is an
un-saleable condition, we will not process a refund or exchange- the
items will either be destroyed or returned to you (at your expense).

 ·         If a delivery is unsuccessful and is returned to us (and you
request that we re-send the order to you), we reserve the right to
charge additional delivery charges to cover our costs incurred.

 ·         If an item is delivered to you direct from the manufacturer,
and the delivery is unsuccessful, we reserve the right to charge a
re-stocking fee. We will charge you the amount that the manufacturer
charges us (typically 25% of the order total)

 ·         Prices change- we cannot be liable for any price changes
once you have placed the order- we will process the order at the price
agreed when you placed the order. If the price subsequently increases or
reduces, we cannot change the order.

 ·         Customers who are eligible for exemption from VAT under the
zero rated schedule- you MUST provide copies of relevant certification
when placing the order. Failure to do so will result in VAT being

 ·         During viral outbreaks or pandemics, orders placed for items
relating to the pandemic (face masks, sanitiser, PPE etc) will be non
returnable in any circumstance.

Ordering Pharmaceuticals

 Orders containing pharmaceuticals or other regulated items are subject
to the following restrictions:

 ·         The customer must have a registered account (ie not a guest

 ·         The customer must provide their valid GMC number (or
professional equivalent) during the checkout process.

 ·         We do not accept prescriptions.

 ·         The delivery address must be the registered business

 These requirements will be checked manually before any restricted
orders will be despatched.

Warranty and Limitation of Liability

 Suprema Medics Ltd (the Seller) warrants that all reasonable care will
be taken to ensure the quality of materials and workmanship. In the
event of any defect arising within 12 months, or a different period as
specified in the general description of the goods, from the date of
delivery to the Buyer, or as otherwise agreed in Writing, the Seller
will repair or replace the defective goods, if required to do so,
provided that:

 ·         they are returned carriage paid to the Seller’s premises;

 ·         it is proved to the Seller’s satisfaction that the defect is
due to inferior workmanship or material.

 The warranty excludes defects caused by misuse or neglect or arising
from wear and tear and applies only to Goods bought directly from the

 The Seller shall not be under any liability to the Buyer for any
defects in the Goods or for any loss or damage to or caused by the
Goods, whenever they arise, except to the extent that the Seller has
expressly accepted liability under these conditions.

 All other conditions, warranties or other terms whatsoever concerning
the Goods, whether express or implied, by statute, at common law, or
otherwise, are hereby excluded to the fullest extent permitted by law.

 In no circumstances (other than death or personal injury caused by the
Seller’s negligence) shall the Seller be liable for any purely economic
loss or for any special, indirect or consequential damages of any nature

 The Seller does not undertake to pay for the cost of repairs to
defective material or goods incurred by the Seller without previous
specific agreement in Writing.

Returns Policy:

A product purchased form Suprema Medics Ltd may be returned for the following reasons:

Items returned for the reasons outlined above should be done so within 7 days of receipt and should also meet the following criteria:

Failure to meet the above criteria may result in the return being rejected.

Your parcel will need to be returned to the following address:

Suprema Medics Ltd

Health and Wellbeing Innovation Centre



Please note you must organise the return of the items at your expense unless the item is faulty or incorrect due to an error by us. In this instance your item will either be collected or postage refunded.

We regret we cannot accept returns of various types of non-faulty products if:


“Terms & Conditions” include this document together with any
documents referred to on it and shall be incorporated into every
contract for the supply of any of the Products or Services provided by
Suprema Medics Ltd. Terms & Conditions will be amended from time to time
and the latest version can be found on the Suprema Medics Ltd Site,
included with a new account registration form, present in the price list
published periodically or can be requested in hard copy from Suprema
Medics Ltd.

“Site” means our website with all URLs being or versions thereof.

“We” or “Us” means Suprema Medics and is operated by Suprema Medics Ltd.
Suprema Medics Ltd is registered in England and Wales (Registration
Number 12570663 and Registered Office Address, 5 Landerslee Drive, Truro
TR1 3FG).

“Customer” is the person, nominated agent or company that is
entering into a contract with Suprema Medics. Suprema Medics Ltd is only
intended for use by aesthetic and cosmetic practitioners and their
representatives’ resident in the UK. Customers must be legally capable
of entering into a binding contract and must be over the age of 18

“Contract” means the Contract undertaken by Us and the
Customer for the supply of Products or Services however the Contract is
entered or communicated. Any contract between Us and the Customer is
binding between Us and the Customer and on any respective successors and

“Prescription Only Medication (POMs)” includes any products
that require the authority of a suitably qualified prescriber before
they can be supplied. The prescriber must be fully insured and hold full
and current registration with their professional body. In the case of an
agent or company, they must have full authority to act on behalf of an
appropriately registered and qualified prescriber. POMs can be ordered
on a private prescription for use on a named patient basis and will be
exempt from VAT.

“Products or Services” are supplied or provided by Suprema
Medics Ltd as part of the Contract with the Customer. Products or
Services may be provided by a third party on behalf of Suprema Medics
Ltd in these circumstances, these Terms & Conditions will still remain
in operation.

“VAT” means Value Added Tax chargeable under the Value Added Tax Act 1994 and includes any replacement or additional tax incurred.

Please read these Terms & Conditions carefully. You should
understand that by using our site or ordering any of our Products or
Services, you indicate that you accept and agree to be bound by these
Terms & Conditions and our Privacy Policy. If you do not agree to these
Terms & Conditions, please refrain from using Suprema Medics Ltd.